SIMPLIFYING GEN- AI FOR OUR TEAMS AND CLIENTS

How might we ethically apply generative AI to enhance UX design workflows and historical data retrieval for Live Well Collaborative and their clients?

01
Gaining functional literacy surrounding Gen-AI; opportunity identification.

"Our work and approach is human-centered and for that we need humans. AI tools are not a replacement for interactions with real people; AI outputs are secondary input and must be validated with real users."

-Live Well Collaborative AI and Ethics Guidelines, which I took the lead developing.

02
Development of materials, testing with clients.

03
Implementation of Gen-AI materials and tools.

01
Gaining functional literacy surrounding Gen-AI; Opportunity identification.

  • Analogue methodologies for data collection and synthesis kept high-tech project down-to-earth.

  • Collaboration and teamwork with a multidisciplinary group of talented individuals enabled learning and knowledge-sharing.

  • Rapid prototyping of prompt templates coupled with iteration interaction enabled team to gain functional literacy with these tools.

Facilitated hands-on activities to help engage team members, and do the all-important task of getting them off their screens! Working with Gen-AI is such a mentally taxing process, and offsetting this mental energy with analog processes and LOTS of walks in nature helped ground our process.

02
Development of materials; testing with teams and clients.

Stakeholder Education Strategy

Developed and delivered two tailored educational modules (Generative AI 101 and Interactive Persona Usage) for both LWC associates and client teams to ensure ethical, effective, and compliant adoption.

Interactive Persona Design

Designed the prompt structure, rules, and boundaries for two core AI personas. An emphasis was placed on how to use these tools ethically: primarily, they should not be used as a replacement for real users but as a supplement for the design process.

AI ETHICS AND GUIDELINES

AI is a powerful tool- and is something that should be used mindfully. It is important that individuals recognize the significant risks that come with utilizing Generative-AI tools (such as environmental impact, inherent biases, and possible IP concerns) so they can make informed choices about if, when and how to use it.

Development of Educational Materials

Human-centered testing process

  • Internal Education and Testing

  • Piloted Generative AI 101 at UC’S DAAP Career fair

  • Piloted Generative AI 101 For Sponsors with Council on Aging Team

Balancing Stakeholder Expectations with the Real constraints and risks of Gen-AI was a huge part of this project.

Educating our partners on the limitations of generative technologies was a challenge! It’s easy to think AI is a magic fix-all, when in reality it’s a tool that needs careful human input.

Generative AI tools continue to haD a lasting impact at live well

SO WHAT?

My contributions to Ethical AI Guidelines Influenced…

18 + projects across 8 clients

20+ associates, project leads and faculty at Live Well

These stakeholders continue to integrate Ethical AI Education and Ethics Policies in their organizations.

As a Fellow at live well, I continue to facilitate AI education activities with each cohort of interns and stay up-to-date and opinionated about new GEN-AI developments.